• A SoftPhoneApp requires a subscription to Channel PBX hosted PBX to function. Please contact contact us or your local service provider to subscribe.

1. Click Join / Create a room and click Create a room on the Rooms section of the Messages window.
   
   
2. Select Private for the Room Type.
3. Type in a Room Name.
4. Start typing the name of a contact you want to add to the room. As you type a name, SoftPhoneApp shows a list of suggestions. Select the person you want to invite from the list.
   
   If you want to remove someone from Members before you create the room, click Remove.
5. Repeat the previous step until all the members you want to add are shown in Members.
6. If desired, enter a brief Description of the room. This field is optional.
   
7. Click Create
   

1. Click on the IM in the People section of the Messages window.
   
2. In the IM header, click Create a Chat Room.
   
3. Select Private for the Room Type.
4. The Room Name defaults to your display name. If desired, type in a new Room Name.
5. The person from the one-to-one chat is automatically added to Members. Start typing the name of another a contact you want to add to the room. As you type a name, SoftPhoneApp shows a list of suggestions. Select the person you want to invite from the list.
   
   If you want to remove someone from Members before you create the chat room, click Remove.
   
6. Repeat the previous step until all the members you want to add are shown in Members.
7. If desired, enter a brief Description of the room. This field is optional.
8. Click Create.
   

1. . Click a group, or use SHIFT+Click, CTRL+Click (Windows), COMMAND+Click (Mac) or a combination to select two or more contacts, Favourites, or groups.
2. Right-click (Windows) or CTRL+click (Mac) and select Create a Chat Room....
   
   Create a Room opens in the Messages window.
3. Select Private for the Room Type.
4. Room Name defaults to your display name followed by Room. You can edit Room Name by typing in a new name.
5. . The contacts you selected are listed in Members.
   If you want to add any additional , start typing the name of a participant you want to add to the room. As you type a name, SoftPhoneApp shows a list of suggestions. Select the person you want to invite from the list.
   
   If you want to remove someone from Members before you create the room, click Remove.
   
6. Repeat the previous step until all the members you want to add are shown in Members.
7. If desired, enter a brief Description of the room. This field is optional.
8. Click Create.
   

1. Click + and click Create a room on the Rooms section of the Messages window.
   
2. Select Public for the Room Type.
3. Type in a Room Name.
4. If desired, enter a brief Description of the room. This field is optional.
5. Click Create
   

1. Click on the IM in the People section of the Messages window.
   
2. In the IM header, click Create a Chat Room.
   
3. Select Public for the Room Type.
4. The Room Name defaults to your display name. If desired, type in a different Room Name.
5. If desired, enter a brief Description of the room. This field is optional.
6. Click Create.
   

1. Right-click (Windows) or CTRL+click (Mac) on any Contact or Favorite and select Create a Chat Room...
   
   Create a Room opens in the Messages window.
2. Select Public for the Room Type.
3. The Room Name defaults to your display name. If desired, type in a different Room Name.
4. If desired, enter a brief description of the room. This field is optional.
5. Click Create.
   

1. Click Join / Create a room and click Join rooms on the Rooms section of the Messages window.
   
   SoftPhoneApp displays a list of public rooms.
2. Click Join room beside the public room you want to join. If the list of rooms is long, you can type room name and description keywords in Search.
   
   Click on More Info to view who created the room, when is was created, and the Description (if one was added).
   
3. If you want to join multiple rooms at the same time, click Join room beside all the public rooms you want to join. Once you have added all the rooms you want to join, click Close.
   
   The chat room is added to the Rooms section of the Messages window.
   

1. Click on the room in the Rooms section of the Messages window
   
2. In the room header, click Settings.
   
3. Type a new Room Name or Description.
4. Click Update.
   
   Bria updates the Room Name and Description.
   

1. Click on the chat room in the Rooms section of the Messages window.
   
2. Click on Add a topic or on the existing topic
   
3. Type in the new Topic. SoftPhoneApp displays the new topic in the chat room header when the chat room is selected.
   

• Send a notification or open the Messages window when there is a new message if Notifications is set to All for the chat room.
  
• Send a notification or opens the Messages window where the user has been mentioned in a message if Notifications is set to All or to Mentions (@) for the chat room.
  
• Cause the icon to flash in the Taskbar or bounce in the Dock when there is a new message if Notifications is set to All for the chat room.
• Cause the icon to flash in the Taskbar or bounce in the Dock when the user has been mentioned in message if Notifications is set to Notifications is set to All or to Mentions (@) for the chat room.
• Display a badge with the number of new messages on the onscreen phone.
  
• Display a dot beside the chat room in the Rooms list on the Messages window when there is a new message.
  
• Display @ beside the chat rooms in the Rooms list on the Messages window when the user has been mentioned.
  

• All: SoftPhoneApp notifies you if there is a new message or you have been mentioned in a chat room you are a member of.
• Mention (@): SoftPhoneApp notifies you if you are mentioned in a chat room you are a member of.
• None: SoftPhoneApp does not notify you that there is a new message or the you have been mentioned in a chat room you are a member of.

• Right-click (Windows) or CTRL+click (Mac) on the chat room in the Rooms section of the Messages window.
• Send a notification or opens the Messages window where the user has been mentioned in a message if Notifications is set to All or to Mentions (@) for the chat room.
  

• Click on the chat room in the Rooms section of the Messages window.
• Click More options for this conversation.
  
• Select Notifications and the type of notification that you want to receive - All, Mentions (@), or None.
  

1. Click on the chat room in the Rooms section of the Messages window.
2. Type you message in Compose Message.
   
3. Click Send Message.

• Click on the chat room in the Rooms section of the Messages window.
• Click on the notification.

1. Click on the chat room in the Rooms section of the Messages window.
2. Type @ followed by the name of the person you want to mention in Compose Message. As you type, SoftPhoneApp offers suggestions. Select the name of the person from the list of suggestions.
   
3. Type you message in Compose Message.
   
4. Click Send Message.

Tip: You can use @Everyone to send a menOon to all members of a private chat room and all acOve members of a public chat room.

1. Click on the chat room in the Rooms section of the Messages window.
2. Click Members in the chat room header. The number indicates the number of members in the room.
   

1. Click on the chat room in the Rooms section of the Messages window. The chat rooms you can add members to say Created.
   
2. Click Add members in the chat room header.
   
3. Start typing the name of a contact you want to add to the chat room. As you type a name, SoftPhoneApp shows a list of suggestions. Select the person you want to invite from the list.
   
4. Click Add members to add the contact. Click Cancel if you do not want to add the contact.
   

1. Click on the chat room in the Rooms section of the Messages window. The chat rooms you can add members to say Created.
   
2. In the room header, click Settings.
   
3. Start typing the name of a contact you want to add to the chat room in Add recipients. As you type a name, SoftPhoneApp shows a list of suggestions. Select the person you want to invite from the list.
   
4. Click Update.
   

1. Click on the chat room in the Rooms section of the Messages window.
   
2. Click Members in the chat room header. The number indicates the number of members in the room.
   
3. Right-click (Windows) or CTRL+click (Mac) on the member and click Resend invitation.
   

Tip: Before you leave or delete a room, you may want to export the conversaOon.

1. Hover on the chat room in Rooms.
2. Click Leave Room.
   

1. Right-click (Windows) or CTRL+click (Mac) on the chat room in Rooms.
2. Click Leave Room.
   

1. Click on the chat room in Rooms.
2. Click More options for this conversation.
   
3. Click Leave Room.
   

1. Hover on the chat room in Rooms.
2. Click Delete Room.
   

1. Right-click (Windows) or CTRL+click (Mac) on the chat room in Rooms.
2. Click Delete Room.
   

1. Click on the chat room in Rooms.
2. Click More options for this conversation.
   
3. Click Delete Room.
   

1. Click on the chat room in Rooms.
2. Click Leave in the messages.
   

1. Click Preferences on the Softphone menu (Windows) or the SoftPhoneApp menu (Mac).
2. Select or clear Show hyperlink preview on messages.

1. Type the Room Name, contacts name or search keywords in the Search Messages field. SoftPhoneApp filters the sessions that contain the search words.
   
   
   SoftPhoneApp displays the chat room an IMs that contain the search word.
2. Click the chat room or instant message you want to view. SoftPhoneApp displays the messages in the chat room or IM that contain the name or keyword. SoftPhoneApp displays the entire chat room when Room Name was used as the search word.

1. In the Messages window, highlight the message or messages that you want to copy.
2. Windows: Right-click one of the selected messages and click Copy or press CTRL+C on the keyboard.
   Mac: COMMAND+ click on one of the selected messages and click Copy or press COMMAND+C on the keyboard.
   

Tip: When you close or leave a chat room, you no longer have the conversaOon history. If you want to keep the messages, export them first.

1. Click More options for this contact, More options for this conversation (Windows) or More options for this conversation (Mac), and then click Export Conversation.
   
   
   SoftPhoneApp opens the File Manager.
2. Select the location and enter a name for the file. Click Save.
   

1. Right-click on the IM or chat room and click Export Conversation.
   
   
   SoftPhoneApp opens the File Manager.
2. Select the location and enter a name for the file. Click Save.
   

An alert icon appears by the contact after you add them to the alert list. The icon disappears when you remove the contact from the alert list.

SoftPhoneApp adds the contacts in the group to the alert list. An alert icon appears by the contacts in the group.

Windows

You will receive a notification when the contact changes their status. On Windows 7 alerts, select Keep contact on Alert List if you want to continue to see presence changes. On Windows 10 toast notifications, click Remove Alert to stop seeing presence changes for the contact. You can call or IM the contact directly from both alert styles.

Mac

Banner style notifications appear briefly in the top corner of the screen. They will disappear on their own. Alert styles notifications appear and remain on the screen until you take action on them. Click the notification to bring SoftPhoneApp into the foreground.

Send and receive files with SoftPhoneApp from your XMPP account to a contact that has an XMPP account. To use XMPP file transfer, both the sender and receiver need to subscribe to each other's contact presence using XMPP, and the recipient needs to have their XMPP account enabled.

A File Transfer (Windows) or a Send files to: Recipient (Mac) dialog opens. SoftPhoneApp waits for the recipient to accept the file transfer. If you want to cancel the transfer, click Cancel before the recipient accepts.

A File Transfer (Windows) or a Send files to: Recipient (Mac) dialog opens. SoftPhoneApp waits for the recipient to accept the file transfer. If you want to cancel the transfer, click Cancel before the recipient accepts.

Another SoftPhoneApp user within your organisation can send you files. The following dialog appears when the other party initiates the transfer. Click Save and set the location to save the file.

SoftPhoneApp stores your contacts for you. These contacts may be contacts you have added using SoftPhoneApp, they can be contacts that are synched with your Outlook , or they can be special SoftPhoneApp contacts known as Buddies - contacts who share their presence with you.

Contacts are organized in groups in List of contacts (Windows) or Contacts (Mac) - referred to as Contacts. The Contacts tab is empty at start-up. Each contact is shown with presence information (if available) and icons for single-click calling and messaging.

If you have contacts that you use frequently, you can add these contacts as Favourites for easier access.

If the Contacts or Favourites tabs are not showing, click Show Contacts or Show Favourites on the View menu.

You can view a contact from the Contacts, Favourites or History tab.

In Contacts or Favourites, you can open the Contact Info flyout, or open the Contact Profile (Windows) or the Contact Editor (Mac) for more contact details.

In History, you can open the Contact Info flyout, or open the Contact Profile (Windows) or the Contact Editor (Mac) for more contact details.

For each contact you communicate with, you can save their information as an entry in the contacts list. These contacts are added individually or by importing multiple contacts from another source. You can also export your contacts to a .csv file, a vCard file, or a .pst file.

When you first deploy SoftPhoneApp, and at any time in the future, you may want to populate the contacts from an external source such as a file of contacts in your Outlook address book.

You can add contacts individually in the Contacts panel, using the Contacts menu and in the History panel. For information on populating contacts, see Adding and exporting contacts.

The contact is updated in SoftPhoneApp. If you add or edit the Softphone or Instant Message contact method, an online status request is sent to this person.

The contact is updated in SoftPhoneApp. If you add or edit the Softphone or Instant Message contact method, an online status request is sent to this person.

The contact is updated in SoftPhoneApp. If you add or edit the Softphone or Instant Message contact method, an online status request is sent to this person.

The contact is updated in SoftPhoneApp. If you add or edit the Softphone or Instant Message contact method, an online status request is sent to this person.

The contacts are merged into a single contact. If you add or edit the Softphone or Instant Message contact method, an online status request is sent to this person.

The contacts are merged into a single contact. If you add or edit the Softphone or Instant Message contact method, an online status request is sent to this person.

Contacts are arranged in groups. SoftPhoneApp has three default groups: Family, Friends, and Work.

Each contact must belong to at least one group and can belong to multiple groups. You can create, rename, and delete groups.

The new Group is displayed in the List of contacts.

1. Click the group you want to expand.
   

1. Click on the call filter and click Missed Calls.
   
2. Click All or click the account you want to see missed calls from if you have more than one SIP account.
   

1. Click on the call filter and click Recordings.
   

1. Click on the call filter and click Date.
   
2. Click the selector for the dates you want to filter.
   

{size 1rem}{b}Tip: {/b}{/size}To see which filter is applied to call history when the full name of the filter does not fit, hover over the filter drop down and the full text appears.

1. Type the name or phone number for the call your are looking for in Search History.
   
2. Expand the History entry to find specific call details.
   

1. Click on the call filter and click Missed Calls.
   
2. Click All or click the account you want to see missed calls from if you have more than one SIP account.
   

1. Click on the call filter and click Recordings.
   

1. Click on the call filter and click Date.
   
2. Click the selector for the dates you want to filter.
   

{size 1rem}{b}Tip: {/b}{/size}To see which filter is applied to call history when the full name of the filter does not fit, hover over the filter drop down and the full text appears

1. Click on the call filter and click Recordings.
   

1. Optional: Click on the filter and select Recordings.
   
2. Click on the history group that contains the recording. The history group expands.
   
3. Click on the call entry that contains the recording. The call entry expands.
   
4. Click Play Recording.

1. Optional: Click on the filter and select Recordings.
   
2. Click on the history group that contains the recording. The history group expands.
   
3. Click on the call entry that contains the recording. The call entry expands.
   
4. Click Delete Recording.
5. Click OK on Recording File.
   

1. Right-click (Windows) or CTRL+click (Mac) on any group in History and click Export to File.
2. Use Browse For Folder to set the location where you want to save the file and click OK.

1. Right-click (Windows) or CTRL+click (Mac) on a call group or the heading of an expanded call group.
2. Click Delete All.
   
3. Click OK on Confirm Delete.
   

1. Right-click (Windows) or CTRL+click (Mac) on the call group or the heading of the expanded call group you want to delete.
2. Click Delete.
   

Warning: There is no warning before all calls in a group are deleted.

1. Open Preferences on the Softphone menu.
2. Click Enable Outlook integration in the Application panel.
3. Restart Microsoft Outlook.

1. Open Preferences on the Softphone menu.
2. Click Disable Outlook integration in the Application panel.
3. Restart Microsoft Outlook.

1. Hover over a person's name anywhere in Outlook. The mini-contact card appears.
2. Click on Call or Start video call.
   

• Click the drop-down arrow beside Call or Start video call and select the number that you want to call.
  

1. Click on Send an IM to send an IM to the email sender.
   
   SoftPhoneApp opens the Message window.
2. Type your message and click send.
   SoftPhoneApp sends the IM.

1. In the header or in the Social Connector, hover over a name or avatar. The mini-contact card appears.
2. Click Send an IM.
   
3. If the contact has more than one address you can send an IM to, you can choose the address you want to use. Click the drop-down arrow beside Send an IM.
   
   SoftPhoneApp opens the Message window.
4. Type your message and click send.

• Using an Outlook account (see below)
• Importing a .pst file

• Protocol: Read only. Always specifies Outlook.

• Outlook profile:The default Outlook profile detected by SoftPhoneApp. If Outlook is set up with more than one profile and you want to use a different profile other than the default, you need to change the default profile in Outlook. After you configure the default profile in Outlook, SoftPhoneApp detects the profile that you have change to.
• Field to use for Softphone address:If you are using SIP for presence, you can set up SoftPhoneApp to treat one of the contact fields in Outlook as a SIP address that can be subscribed to.

  {size 1rem}{b}Example: {/b}{/size}Softphone address example If you select Business Telephone Number in this field, any values that are in the Business Telephone Number field in Outlook are copied to the Softphone field in SoftPhoneApp and SoftPhoneApp subscribes to the online status of that contact through your SIP account. If an Outlook contact has “2766” in Outlook's Business Telephone Number field and your SIP account domain is “domainA.com”, SoftPhoneApp subscribes to “[email protected]”.

• Field to use for IM address: If you have an XMPP account, you can set up SoftPhoneApp to treat one of the contact fields in Outlooks as an XMPP address that can be subscribed to.

  {size 1rem}{b}Example: {/b}{/size}IM address example If you select IM Address in this field, any values that are in the IM Address field in Outlook are copied to the Instant Message field in SoftPhoneApp and SoftPhoneApp subscribes to the online status of that contact through your XMPP account. If an Outlook contact has “[email protected]” in Outlook's IM Address and the domain of your XMPP account is acphone.com, SoftPhoneApp subscribes to “[email protected]”.

1. In the Mac Address book make sure that the contact type is Phone and the label is softphone (in lower case).
2. Enable your Mac Address Book account in SoftPhoneApp > Preferences > Account Settings. SoftPhoneApp pulls in the contact with the specified number already set up as a softphone address.
3. Open the contact in SoftPhoneApp and choose the specified phone number in the Primary Presence field and click OK.

1. On the Application panel of the Preferences window, select Enable Sign In screen.
2. Exit SoftPhoneApp by clicking Exit on the Softphone menu (Windows) or by clicking Quit SoftPhoneApp on the SoftPhoneApp menu on the menu bar (Mac).
3. Launch SoftPhoneApp.

• Selected: SoftPhoneApp SoftPhoneApp launches when you start Windows.
• Cleared: Start SoftPhoneApp manually.

• Selected: You can start a SoftPhoneApp call without click the Make a call button.
• Cleared: You must click the Make a call button to start a call.

• Selected: The next time you start SoftPhoneApp, you will see the sign in screen.
• Cleared:The next time you start SoftPhoneApp, you will not see the sign in screen.

• Selected: SoftPhoneApp pauses iTunes when you are using SoftPhoneApp to place and receive calls.
• Cleared: SoftPhoneApp does not pause iTunes when you are using SoftPhoneApp to place and receive calls.

• Selected: SoftPhoneApp is your default softphone.
• Cleared: SoftPhoneApp is not your default softphone.

• Selected: You can start a SoftPhoneApp call without click the Make a call button.
• Cleared: You must click the Make a call button to start a call.

• Selected: The next time you start SoftPhoneApp, you will see the sign in screen.
• Cleared: The next time you start SoftPhoneApp, you will not see the sign in screen.

• Selected: SoftPhoneApp automatically changes your status to Idle if you have not used your computer for a set amount of time.
• Set the amount of time here. Time is measured in minutes.

• Send the message (Use SHIFT + ENTER to create a line) (Windows)
• Create a new line (Use SHIFT+ ENTER to send) (Windows)
• Send the message (Use CTRL+ ENTER to create a new line (Mac)
• Create a new line (Use CTRL+ ENTER to send) (Mac)

• Selected: SoftPhoneApp displays date and time information in the message.
• Cleared: SoftPhoneApp only displays the message content.

• Selected: SoftPhoneApp shows a hyperlink preview in the message.
• Cleared: SoftPhoneApp does not show a hyperlink preview in the message.

• You can set the action of the Call button to Call, Make a video call, or Start a conference.
• You can set the action of the Transfer button to Call First for attended transfers or Transfer Now for unattended transfer. You can use the drop-down to change the action of the button on an individual call basis. See Transferring a call.
• You can set the action for double-clicking to Call, IM, or E-mail.

• Call
• Transfer

• Call
• Make a video call
• Start a conference
• Call First
• Transfer Now

• Call First
• Transfer Now

• Call
• IM
• E-mail

• Prompt to all access each time
• Allow access always
• Deny access always

• For an incoming call
• When a contact comes online
• When a contact goes offline
• For IMs
• For new mentions in a chat room

1. From the menu, click the Apple logo and click System Preferences > Notifications.
2. Click SoftPhoneApp.
3. Choose the banner or alert notification style.

• For an incoming call
• For call waiting
• For auto answer
• For hangup
• For an incoming IM
• When mentioned (@) in a Room
• When a contact comes online
• When a contact goes offline

• Selected: You can set up alerts for incoming calls, contact presence, and IMs.
• Cleared: SoftPhoneApp flashes in the taskbar (Windows) or the Dock (Mac) for incoming calls, contact presence changes, and IMs.

• Selected: SoftPhoneApp sends Windows 10 interactive toast notifications.
• Cleared: SoftPhoneApp sends Windows 7 style notifications.

• Selected: You can set up SoftPhoneApp to play sounds for calls, contact presence, and messages.
• Cleared: SoftPhoneApp flashes in the taskbar (Windows) or the Dock (Mac).

• Shortcut keys work regardless of whether SoftPhoneApp is in focus or not. Other applications on your device may interfere with these operations. SoftPhoneApp shortcut keys are disabled by default until you enable them under Preferences.
• Keyboard accelerators apply only when SoftPhoneApp is in focus. They are keyboard combinations that speed up common interactions with SoftPhoneApp. They cannot be enabled/disabled, or customized.

1. Make sure Enable shortcut keys is selected and the action you want to change is enabled.
2. Select an Action and click Edit. The Edit Shortcut Key window opens.
3. Select the keys that you want to use in the new combination. Select at least two keys.
4. Type the desired letter or number in the field.
5. Click Assign.

1. You cannot override a standard Microsoft Windows combination such as CTRL+ALT+DELETE.
2. The shortcut applies when SoftPhoneApp is running, regardless of the application that is in focus.
3. If another program uses the same shortcut key combination, the application that was started later has control over that combination.
4. If a shortcut key combination is not valid at a particular moment, entering the combination has no effect. For example, CTRL+SHIFT+ALT+A has no effect if there is no incoming call on SoftPhoneApp.

1. Select the microphone and speakers that you want to use from the drop-down menus.
2. Speak into the microphone. If SoftPhoneApp detects sounds, you see Your microphone works.
3. Click the Play button while listening to the speakers. Drag the volume slider to set the volume to a comfortable level. If your speakers are working, you see Your speakers work.

Note: To perform a valid test, you should be on an established call and not on a call attempt.

Note: To perform a valid test, you should be on an established call and not on a call attempt.

1. On the Help menu, click Troubleshooting. The Troubleshooting window opens.
2. On the Support tab, change the log level to Verbose by moving the slider next to View Log (Windows) or View Current Log (Mac).
3. Close the Troubleshooting window.
4. Reproduce the problem you were having.
5. Return to the Support tab in Help > Troubleshooting.
6. Click Send log. The Send Log Report window opens.
7. Type a brief description of the problem you were having and click Send Log (Windows) or Send Log Report.

1. On the Help menu, click Troubleshooting. The Troubleshooting window opens.
2. On the Support tab, click View Log (Windows) or View Current Log (Mac).

1. Open Windows Settings.
2. Click on Apps.
3. Click on Default apps.
4. Scroll to the bottom of the screen and click Set defaults by app.
5. Proceed depending on the screen you see.
   
   a. Click SoftPhoneApp in the Programs list.
   b. Do one of the following:
   • To set for all three protocols, click Set this program as default.
   • To pick some of the protocols, click Choose defaults for this program. Select the protocol in the list, and click Save.
   
   a. Click SoftPhoneApp and click Manage.
   b. For each protocol, click Choose a default and select SoftPhoneApp.

1. Click Preferences on the SoftPhoneApp menu.
2. On the Application panel, enable Set Application as your default softphone.

Note: This is a historical integration. CommsChannel does not recommend this for new integrations. Users with existing integrations should look at moving to the Desktop API.

• CTRL+N: Answer an incoming call
• CTRL+D: Decline an incoming call
• CTRL+R: Redial the last number called
• CTRL+R then ENTER: Redial the last number called
• CTRL+E: End a call or end a conference call (hang up on all participants).

• CTRL+M: Mute your voice
• CTRL+H: Hold or resume a call when the focus is on the call panel
• CTRL+T: Transfer an established call when the focus is on the call panel
• ↑ (Up arrow): Turn the call volume up when the focus is on the call panel
• ↓ (Down arrow): Turn the call volume down when the focus is on the call panel
• F11: Display the Video window in full screen when the focus is on the Video windows

• SHIFT+CTRL+M: pen the Messages window
• F8: Open the Preferences window
• CTRL+F9: Open the Support tab in the Troubleshooting window
• F1: Open Help in a browser

• CTRL+Q: Quit SoftPhoneApp.

• CTRL+N: Answer an incoming call
• CTRL+D: Decline an incoming call
• CTRL+R: Redial the last number called
• CTRL+R then ENTER: Redial the last number called
• CTRL+E: End a call or end a conference call (hang up on all participants).

• CTRL+M: Mute your voice
• CTRL+H: Hold or resume a call when the focus is on the call panel
• CTRL+T: Transfer an established call when the focus is on the call panel
• ↑ (Up arrow): Turn the call volume up when the focus is on the call panel
• ↓ Down arrow: Turn the call volume down when the focus is on the call panel

• SHIFT+COMMAND+M: pen the Messages window
• COMMAND+: Open the Preferences window
• CTRL+F9: Open the Support tab in the Troubleshooting window
• SHIFT+COMMAND+V: Open the Video window
• SHIFT+COMMAND+?: Open Help in a browser

• COMMAND+Q: Quit SoftPhoneApp.